Your premier café companion in Jordan, offering a seamless mobile app for ordering from your favorite cafés. Whether you prefer curbside pickup, in-store pickup, or dine-in, Finjan makes it easy to order ahead and enjoy your coffee, desserts, and treats without the wait. Earn rewards and points with every purchase and share the love by sending gifts to friends. Discover Amman's best cafés and elevate your experience with Finjan. Tap & Treat your way to the perfect order every time.
Please read these terms carefully before using Finjan
TERMS & CONDITIONS OF USE
Finjan App
Effective Date: June 2025
1. AGREEMENT TO TERMS
1.1 These Terms and Conditions (hereinafter referred to as the “Agreement”) govern your use of any and all digital services, platforms, mobile applications, partner portals, web-based dashboards, operational tools, and technology infrastructure developed, operated, or otherwise made available by Finjan App, a company duly registered under the laws of the Hashemite Kingdom of Jordan, trading as “Finjan App” (hereinafter “Finjan”, “we”, “our”, or “us”).
1.2 By accessing, registering, or using any component of the Finjan App ecosystem—including but not limited to: (a) the Finjan App (Customer Interface), (b) Partner App (Barista Interface), (c) Partner Portal (Merchant Interface), and (d) Admin Dashboard—you irrevocably agree to be legally bound by the provisions of this Agreement.
1.3 If you do not agree to these Terms, you are strictly prohibited from using the Platform in any capacity and must immediately discontinue all use.
1.4 These Terms form a legally binding agreement applicable to all:
Individual consumers, users, or customers (“Customer(s)”)
Vendors, cafes, restaurants, coffee shops, or other merchant entities (“Vendor(s)”)
Authorized personnel including baristas, waitstaff, cashiers, or serving employees operating under a Vendor account (“Staff”)
Technical administrators, account managers, or authorized platform access holders using the Partner Portal (“Partner Users”)
Any other entity, party, or person interacting with or benefiting from the Finjan ecosystem (“Users”, collectively)
2. PLATFORM SCOPE, ROLE, & LEGAL DISCLAIMER
2.1 Marketplace Facilitator Only
Finjan is a technology platform and digital facilitator. It does not own, prepare, package, deliver, verify, endorse, produce, or control any food, beverage, or service listed, ordered, or purchased via the Platform.
2.2 Vendor Relationship
All products, services, menus, prices, allergen declarations, ingredients, preparation times, hygiene standards, packaging, staff conduct, and customer service are the sole responsibility of the Vendor. Finjan does not supervise kitchens, does not validate certifications, and does not guarantee accuracy or safety.
2.3 No Delivery Obligation
Finjan is not a delivery service. All orders must be picked up in-store, curbside, or consumed in-store. Any optional third-party delivery engagement is entirely external and unrelated to Finjan. Finjan assumes zero liability for logistics.
2.4 No Quality Guarantee
Finjan makes no representations or warranties—express, implied, or statutory—regarding the quality, quantity, taste, preparation, freshness, or safety of any item ordered. Complaints must be addressed directly with the Vendor. Finjan is not involved in refunds, replacements, or remediation.
2.5 Not a Party to the Sale
All sales, payments, transactions, or contract formation occur strictly between Customer and Vendor. Finjan is not a contractual party to any such transaction and disclaims all commercial liability.
2.6 Technical Disclaimer
The Platform is provided “as is” and “as available”, subject to limitations, outages, bugs, downtime, and software errors. We do not warrant uninterrupted access, and we shall not be liable for any operational, technical, or network disruptions.
3. USER ELIGIBILITY, ACCOUNT CREATION, & ACCESS TERMS
3.1 Minimum Age
You must be at least 16 years old, or the age of legal capacity under Jordanian law, to register for or use the Finjan App. If you are under this age, you must have express parental or guardian consent and may be restricted from certain features.
3.2 Truthful Information
You agree to provide accurate, complete, and current information at all times during registration, use, and modification of your account details.
3.3 Account Ownership & Liability
Each account is personal, non-transferable, and associated with a single individual or authorized entity. You are solely responsible for all activity under your account. Misuse, shared credentials, or unauthorized access will result in immediate suspension.
3.4 Right to Refuse Access
Finjan reserves the unilateral right to deny, suspend, revoke, limit, or restrict access to any person or entity, at any time, for any reason, without prior notice or explanation.
3.5 Vendor & Staff Access
Vendor accounts may be created only by authorized representatives of licensed businesses. Staff (e.g. baristas) may be granted access through the Partner App, with restricted permissions. All Vendor-related accounts remain under the commercial and legal responsibility of the Merchant entity that created them.
3.6 Partner Portal Use
Authorized administrators (e.g. managers, franchisees, POS staff, operations staff) using the Finjan Partner Portal are bound by these Terms and must maintain full confidentiality, data protection, and operational accuracy. All data entered or extracted is considered company-owned.
3.7 Termination Without Cause
Finjan may terminate any user or vendor account, at any time, with or without cause, with or without prior notice, and with no obligation to disclose justification.
4. USER CONDUCT & PROHIBITED BEHAVIOR
4.1 General Conduct
All Users must use the Platform in a lawful, respectful, and responsible manner. You agree not to engage in any behavior that may compromise the integrity, security, or performance of the Platform or any stakeholder.
4.2 Prohibited Activities
Without limitation, the following conduct is expressly forbidden:
Creating multiple accounts or impersonating others
Using false, misleading, or deceptive information
Abusing, threatening, harassing, or defaming any User, Vendor, or Finjan employee
Hacking, scraping, spidering, or reverse-engineering the Platform
Circumventing fees, terms, or systems embedded within the App
Uploading viruses, malware, code injections, or performing DDoS attacks
Manipulating pricing, reward systems, or order data
Unauthorized resale or redistribution of Platform access
4.3 Zero Tolerance
Violation of this section may result in immediate suspension, permanent ban, legal reporting, and civil or criminal liability.
5. VENDOR OBLIGATIONS & MERCHANT LISTINGS
5.1 Merchant Autonomy
Vendors retain full control and legal responsibility over their:
Menu listings, images, prices, and product descriptions
Staff conduct, hygiene, licenses, packaging, and food quality
Customer service, complaint handling, and refund policies
5.2 Listing Accuracy
Vendors must ensure that all content is accurate, up to date, and does not contain false advertising, copyright violations, or misleading offers.
5.3 Regulatory Compliance
Each Vendor warrants that they comply with all local laws, health regulations, consumer protection statutes, and applicable food safety laws in Jordan. Finjan does not audit, verify, or certify these claims.
5.4 Liability Disclaimer
Finjan is not liable for:
The availability, cleanliness, safety, or taste of Vendor offerings
Customer dissatisfaction or allergic reactions
Order preparation time, quantity errors, or incomplete items
5.5 Vendor Staff Behavior
All baristas, servers, cashiers, and riders acting under a Vendor account are solely the legal and commercial responsibility of the Vendor. Misconduct, harassment, or abuse by any staff member shall not be attributed to Finjan under any circumstance.
5.6 Removal of Listings
Finjan may, without liability, remove any product, menu, image, Vendor, or Staff account at any time and for any reason, including breach of these Terms or reputational risk.
6. ORDERS, PAYMENTS, WALLET, AND REFUNDS
6.1 Order Process
All orders are placed directly between Customer and Vendor. Finjan serves only as a technical enabler and cannot guarantee order confirmation, accuracy, or fulfillment.
6.2 Payment Handling
All payments are processed via third-party processors (e.g. card payment gateways, Apple Pay, or mobile wallet services). Finjan does not store card data or control settlement times.
6.3 Wallet System
The Finjan Wallet is a digital balance available only within the App and:
Cannot be refunded
Cannot be transferred
Cannot be converted to cash
Cannot be redeemed externally
6.4 Refund Policy
Finjan does not issue refunds under any circumstance.
All refund requests must be directed to the Vendor.
Vendors may choose to reject refunds in part or in full.
Finjan will not mediate refund disputes.
In some cases, Finjan may, at its sole discretion, issue a refund, credit, or promotional voucher to the user’s account.
6.5 Failed Orders & Errors
If an order fails due to system error, network loss, or Vendor unavailability:
You are not entitled to compensation from Finjan.
You may contact the Vendor for direct resolution.
Finjan is not responsible for delays, duplications, wrong orders, missed ingredients, or any operational mistake.
6.6 Abuse of Payments
Any chargebacks, fraudulent refunds, or abuse of payment systems may result in account suspension and legal action.
7. LIMITATION OF LIABILITY, INDEMNITY & FORCE MAJEURE
7.1 Platform “As Is”
You accept the Platform as-is, with no warranty of:
Uptime
Accuracy
Data security
Compatibility with devices or systems
Absence of bugs, viruses, or delays
7.2 Total Liability Cap
To the fullest extent permitted by law, Finjan’s total liability to any User shall not exceed:
10 Jordanian Dinars, or
The amount actually paid to Finjan (not the Vendor) in the 30 days prior to claim—whichever is less.
7.3 No Indirect Liability
Finjan is not liable for:
Business interruption
Loss of profits
Reputational damage
Missed meals or events
Emotional stress or inconvenience
7.4 Indemnification
You agree to fully indemnify, defend, and hold harmless Finjan App, its shareholders, managers, staff, affiliates, contractors, and licensors against any and all claims, liabilities, damages, legal costs, fines, or disputes arising from:
Your breach of these Terms
Your violation of any law or third-party rights
Your use or misuse of the Platform
7.5 Force Majeure
Finjan shall not be held liable for non-performance or delay due to:
Natural disasters
War, terrorism, civil unrest
Governmental actions or new laws
Electrical failures or internet outages
COVID-19 or future pandemics
Strikes or courier/logistics disruption
8. PRIVACY, DATA COLLECTION & USER CONSENT
8.1 Consent to Use Data
By using the Platform, you grant Finjan full and irrevocable consent to collect, store, process, analyze, and use any data you submit, including:
Name, email, phone, and location
Device data, cookies, and user behavior
Order history, transaction details, and preferences
Survey responses, ratings, and feedback
Usage frequency, technical errors, and app interactions
8.2 Data Ownership & Processing
All Platform data is the exclusive property of Finjan. We may use it for any purpose, including but not limited to:
Performance improvement
Product analytics
Business intelligence
Advertising and retargeting
Compliance and audit
Sharing with affiliated vendors or service providers
8.3 Third-Party Processors
Finjan may transfer, store, or process data using third-party tools such as:
Google Firebase, Cloudflare, Meps, Twilio, etc.
Marketing and analytics tools (e.g. Meta, Google Ads, Hotjar)
Payment and security gateways
These tools operate under their own terms and policies. Finjan shall not be liable for third-party breaches or acts.
8.4 Cookies & Tracking
By continuing to use the Platform, you consent to:
Cookies
Session tracking
Location-based features
Behavioral targeting
8.5 No Guarantees of Anonymity
While Finjan may anonymize some data, we make no guarantee that data will remain anonymous or unlinked to you. You consent waiving all claims related to identification, tracking, or analysis.
8.6 Data Retention
We retain data as long as required for legal, regulatory, operational, or marketing purposes. Deletion requests may be delayed or declined.
9. MARKETING, PROMOTIONS & REWARDS
9.1 Reward Systems
The Platform may offer points, vouchers, digital stamp cards, “spin-the-wheel” features, or time-based streaks. These:
Have no cash value
May be revoked, modified, or disabled without notice
Are not transferrable between accounts
9.2 No Redemption Rights
Users have no legal right to redeem any accumulated rewards. Finjan may reset balances at its sole discretion.
9.3 Push Notifications & Emails
By using the Platform, you consent to receive:
Order updates
Reward alerts
Promotional emails and SMS
App updates and policy changes
You may opt out of promotional messages, but not service-related messages (e.g., order or account alerts).
9.4 Promotional Abuse
If Finjan determines that you have abused, exploited, or manipulated any reward system, your account may be suspended, and your balance forfeited.
9.5 Promo Code Disclaimers
Promo codes:
May be restricted to specific users, vendors, or items
Expire at the discretion of Finjan
May be voided without compensation if shared, leaked, or misused
10. ACCOUNT TERMINATION, SUSPENSION & ACCESS RIGHTS
10.1 Termination by Finjan
We may suspend, restrict, or terminate your account without prior notice if:
You breach these Terms
You misuse or abuse the Platform
You pose legal, reputational, or operational risk
You create duplicate or fake accounts
You issue repeated chargebacks or complaints
You are inactive for an extended period
10.2 Termination by You
You may request account deletion via our support channels. However:
We may retain your data for legal and business purposes
Any wallet balances, rewards, or credits will be forfeited
Deletion does not void these Terms
10.3 Access Denial
Finjan reserves the right to block access to the Platform or specific features for any user, region, device, or IP address without justification.
10.4 No Compensation or Reinstatement
Suspension or deletion does not entitle you to:
Refunds
Transfer of rewards or wallet balance
Reactivation or reinstatement of the account
11. GOVERNING LAW, JURISDICTION & DISPUTE RESOLUTION
11.1 Governing Law
These Terms and all use of the Platform shall be governed by the laws of the Hashemite Kingdom of Jordan. All rights, obligations, interpretations, and enforcement are subject exclusively to Jordanian law.
11.2 Jurisdiction
You agree to submit to the exclusive jurisdiction of the courts of Amman, Jordan, waiving any claim of inconvenience or foreign jurisdiction.
11.3 No Class Action or Group Claims
You consent to participate in:
Class action suits
Group claims or arbitration
Representative proceedings
11.4 Mandatory Individual Arbitration (if applicable)
If arbitration is required by law, it must be:
Conducted individually
Located in Amman, Jordan
Governed by Jordanian civil and commercial law
11.5 Legal Notices & Communication
All legal correspondence must be sent to: info@finjanapp.com
12. INTELLECTUAL PROPERTY & LICENSES
12.1 Platform Ownership
The Finjan App, Partner Portal, Admin Panel, branding, design, content, codebase, APIs, visual elements, and all other assets are the exclusive intellectual property of Finjan App.
12.2 No User Rights
Users, vendors, baristas, and partners shall not:
Copy, replicate, or mirror any part of the Platform
Extract or reuse data for commercial use
Claim ownership, authorship, or representation of the Finjan brand
12.3 Limited License
A non-exclusive, non-transferable, revocable license is granted for Platform usage only. This license does not include any right to:
Modify, decompile, or reverse-engineer the Platform
Create derivative works
Use the Platform in unauthorized ways or for competitors
12.4 Trademarks & Branding
“Finjan App,” its logos, slogans, visual identity, and all related materials are protected trademarks. Unauthorized use will result in immediate legal action.
12.5 Third-Party IP
Where third-party tools or logos appear (e.g., Meps, Google Maps), they remain the intellectual property of their respective owners.
13. TECHNICAL ISSUES, FAILURES & SERVICE INTERRUPTIONS
13.1 Platform Availability
The Platform is provided on an “as is” and “as available” basis. Finjan does not guarantee:
24/7 uptime or error-free performance
Continuous feature availability
Protection against viruses, malware, or data loss
13.2 Bugs & Malfunctions
The Platform may encounter:
Downtime
Freezes, glitches, or app crashes
Display errors or incorrect data
Delayed processing or payment failures
You consent to waive any right to compensation or liability related to technical or infrastructure faults.
13.3 Updates & Maintenance
Finjan reserves the right to:
Update, suspend, or modify the Platform without notice
Introduce beta features subject to change or removal
Conduct emergency maintenance at any time
13.4 Third-Party Service Failures
Finjan is not liable for outages, errors, or disputes arising from:
Payment processors
Hosting providers
Internet connectivity
Mobile network operators
Device incompatibility
14. VENDOR, BARISTA, & PARTNER PORTAL RESPONSIBILITIES
14.1 Partner Roles
Vendors and their employees (e.g., baristas, cashiers, kitchen staff) agree to:
Accurately fulfill all incoming orders
Mark items as unavailable when out of stock
Confirm and reject orders within specified timeframes
Keep menus, prices, and business hours updated
14.2 Zero Finjan Responsibility
Finjan is not responsible for:
Delays, errors, or misconduct by vendor staff
Product quality, hygiene, packaging, or allergens
Cancellation of paid orders
Fake, expired, or unsafe ingredients
14.3 Order Confirmation & Auto-Rejection
If a vendor does not manually confirm an order within the time limit set by Finjan, the Platform may automatically cancel or confirm the order. This automation does not imply liability.
14.4 Device Access & Training
Vendors and baristas are responsible for:
Ensuring internet connectivity and device compatibility
Training their staff to use the Partner App or POS system
Preventing unauthorized access or misuse of login credentials
14.5 Account Removal & Blacklisting
Finjan reserves the right to suspend, blacklist, or permanently remove any vendor or barista for:
Low rating scores
Hygiene violations
Fake order confirmations
Payment fraud or delivery scams
Violating Platform rules
14.6 No Exclusivity or Guarantee
Being listed on the Platform does not:
Guarantee visibility, sales, or revenue
Create an exclusive relationship
Create any employer-employee relationship between Finjan and vendor staff
14.7 Vendor Waiver of Claims
Vendors consent to:
Demand compensation for downtime or visibility loss
Contest reviews, ratings, or customer feedback
Sue Finjan over pricing, app features, or customer behavior
15. FINAL LEGAL PROVISIONS
15.1 Entire Agreement
These Terms constitute the entire agreement between you and Finjan and supersede all previous oral and written understandings.
15.2 No Waiver
Failure by Finjan to enforce any provision does not constitute a waiver of that provision.
15.3 Severability
If any clause is found invalid or unenforceable under Jordanian law, the remainder of the Terms shall remain fully enforceable.
15.4 Assignment
You may not assign your rights or obligations under these Terms. Finjan may assign or transfer these Terms to any affiliate, successor, or acquirer.
15.5 Independent Contractors
No agency, joint venture, partnership, or employment relationship is created by these Terms.
15.6 Force Majeure
Finjan shall not be liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, cyberattacks, legal restrictions, or technical breakdowns.
16. PAYMENTS, CHARGES & DISPUTES
16.1 Third-Party Payment Processors
Finjan App uses external providers (e.g., Meps, Checkout.com, etc.) to process all financial transactions. Finjan:
Does not store card data
Is not liable for downtime, fees, reversals, or transaction rejections
Will not intervene in disputes with banks, issuers, or payment gateways
16.2 Accepted Payment Methods
We may support credit cards, prepaid balances (Finjan Wallet), promotional credits, or other digital methods. Availability varies by region, platform version, and user type.
16.3 Finjan Wallet
Wallet credit is non-refundable, non-transferable, and non-redeemable for cash.
If a merchant cancels or fails to deliver, refunds (if any) are at the merchant's sole discretion.
Finjan has zero obligation to process wallet adjustments or compensate for order issues.
16.4 Chargebacks, Reversals & Fraud
Users initiating unauthorized chargebacks or engaging in payment abuse may have their account suspended or permanently banned. Finjan reserves all rights to pursue civil or criminal remedies.
16.5 Taxes & Regulatory Fees
Prices shown may or may not include VAT, sales tax, or regulatory fees, depending on jurisdiction. It is the vendor’s responsibility to comply with all applicable tax regulations.
17. USER-GENERATED CONTENT & COMMUNICATIONS
17.1 Content Definition
“User Content” includes reviews, comments, photos, feedback, uploaded media, or messages sent via the Platform.
17.2 Ownership & Rights
By posting content, you grant Finjan a perpetual, royalty-free, worldwide, irrevocable, sublicensable license to:
Reproduce, display, adapt, and distribute your content
Use it in marketing, internal analysis, or compliance
Share it with third parties as necessary
17.3 Prohibited Content
You may not submit content that:
Is defamatory, abusive, or hateful
Infringes on third-party rights
Promotes illegal behavior, spam, or fraud
Discloses private or confidential information
Contains viruses or malicious code
17.4 Monitoring & Removal
Finjan may, but is not obliged to:
Monitor, edit, or remove any user content
Report content to relevant authorities
Suspend users or vendors based on content violations
17.5 No Compensation
You are not entitled to any payment, recognition, or rights for any content submitted to the Platform.
18. RATINGS, REVIEWS & MODERATION
18.1 Customer Ratings System
The Platform may include ratings or feedback mechanisms. These are:
Based solely on user input
Subject to automatic moderation or flagging
Not reflective of Finjan’s endorsement, judgment, or guarantee
18.2 No Liability for Reviews
Finjan is not responsible for:
Inaccurate or fake reviews
Defamatory, misleading, or unfair feedback
Harms caused by ratings or reputation damage
18.3 Vendor & Customer Scores
Finjan reserves the right to:
Adjust visibility or listing priority based on feedback
Suspend, delist, or penalize vendors with low scores
Hide or remove malicious reviews at its discretion
18.4 Review Abuse
Attempts to manipulate scores — through fake orders, bots, or incentivized reviews — will result in immediate platform removal and permanent blacklisting.
19. PRIVACY, DATA RIGHTS & PLATFORM MONITORING
19.1 Consent to Data Use
By using Finjan, you agree to the collection and use of your data (personal and behavioral) for:
Order processing and platform operations
Marketing, trend analysis, and service improvement
Compliance, fraud detection, and internal audits
19.2 Scope of Data Collected
We may collect:
Identity and contact information
Payment and order history
Location, IP, and device data
App usage metrics and interactions
19.3 Data Sharing & Transfers
We may share data with:
Third-party vendors and payment providers
Legal authorities when required
Platform service providers (e.g., analytics, cloud storage)
19.4 No Liability for Breaches
While Finjan takes reasonable measures to protect data, it is not liable for:
Unauthorized access, loss, or corruption of data
Attacks, leaks, or hacks beyond its control
Third-party mishandling of data
19.5 Platform Monitoring
Finjan may monitor:
User clicks, heatmaps, scrolls, and dwell time
Message frequency and transaction velocity
Partner behavior and device login anomalies
Users consent to object to this tracking or to request anonymization.
20. COMMUNICATIONS, EMAILS & NOTIFICATIONS
20.1 In-App Messaging
By using Finjan, you agree to receive transactional and promotional notifications including:
Order status updates
Promotions, discounts, and campaigns
Policy updates or required legal notices
20.2 Email & SMS Consent
You consent to receive emails and messages even if you are registered under “Do Not Contact” databases. You may opt out of marketing content, but transactional emails are mandatory.
20.3 No Responsibility for Delivery
Finjan is not responsible if:
Emails are marked as spam
You fail to check in-app notifications
Network providers block or delay SMS delivery
20.4 Retention of Records
All communications, chats, support tickets, and user feedback may be stored, backed up, analyzed, and referenced by Finjan indefinitely, with no obligation to delete or anonymize such records.
21. ARBITRATION, DISPUTE RESOLUTION & NO CLASS ACTIONS
21.1 Governing Law
This Agreement is governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law principles.
21.2 Mandatory Arbitration Clause
Any dispute, controversy, or claim arising out of or relating to this Agreement or the breach thereof shall be finally resolved by binding arbitration in Amman, Jordan, in accordance with the rules of the Jordanian Arbitration Centre.
The arbitrator’s decision is final and binding.
The prevailing party is entitled to full reimbursement of legal costs, fees, and expert witness expenses.
The arbitration shall be conducted in English or Arabic, at Finjan’s discretion.
21.3 No Class Actions
To the maximum extent permitted by law:
Users, Vendors, Baristas, and Affiliates consent to to participate in any class action or representative proceeding.
Claims must be brought individually, not as part of a collective or mass claim.
21.4 Time Limitation
Any claim arising from the Platform must be brought within 90 days of the alleged issue. Failure to initiate proceedings within this time constitutes a full consenter of any rights.
22. TERMINATION, ACCOUNT SUSPENSION & SERVICE DISRUPTION
22.1 Termination by Finjan
We may, at our sole discretion and without prior notice:
Suspend, restrict, or terminate any user or vendor account
Remove or delist vendors from the app
Block wallet balances or withhold pending payments
Reasons may include (but are not limited to):
Violation of these Terms
Regulatory concern
Abuse, fraud, spam, or hostile behavior
Inactivity or technical misuse
Risk to the reputation or operation of Finjan App
22.2 Termination by User or Vendor
You may stop using the Platform at any time. However:
No refunds or reimbursements will be issued
Account data and balances may not be retrievable
All licenses and rights granted to you will terminate immediately
22.3 No Platform Access Guarantee
Finjan does not guarantee continuous access to the Platform. You agree that:
Outages, downtimes, maintenance, upgrades, or force majeure events may occur at any time
No compensation, damages, or service credits will be provided for disruptions
22.4 Post-Termination Rights
Upon account closure:
We may retain your data for analytics, legal compliance, or audit purposes
You will remain liable for any obligations incurred prior to termination
Your license to use the Platform will be fully and immediately revoked
23. CROSS-BORDER USE & INTERNATIONAL TERMS
23.1 Jurisdiction Restrictions
Finjan App is intended for use within the Hashemite Kingdom of Jordan. Cross-border use is done entirely at the user’s risk.
23.2 Compliance with Local Laws
Users outside Jordan must ensure their activities on the Platform comply with local laws. Finjan is not responsible for:
Non-compliance with foreign laws or regulations
Import/export restrictions
Payment gateway incompatibilities
Currency conversion issues or foreign taxes
23.3 Sanctions & Export Controls
Finjan does not permit use of the Platform by entities or individuals listed under:
OFAC Sanctions
EU Restrictive Measures
UN Security Council Sanctions
Finjan reserves the right to restrict, suspend, or remove access based on any flagged sanctions, without liability.
24. VENDOR & BARISTA TERMS – PLATFORM PARTICIPATION AGREEMENT
24.1 Non-Employment Disclaimer
Vendors, baristas, and café staff are not employees, contractors, or agents of Finjan. You acknowledge:
No employment benefits, compensation, or insurance is provided by Finjan
You are an independent business entity acting on your own account and liability
24.2 Menu Content & Accuracy
Vendors are solely responsible for:
Menu names, photos, ingredients, prices, and descriptions
Allergens, dietary disclosures, portion sizes, and availability
Finjan bears no responsibility for misrepresentations, outdated information, or inaccurate listings.
24.3 Order Fulfillment & Pick-Up
Finjan does not perform deliveries, food prep, or quality checks
Vendors are exclusively responsible for fulfillment accuracy, packaging, safety, temperature, and hygiene
Finjan is not liable for undercooked food, spoiled items, allergies, or customer complaints
24.4 Barista Access (Partner App)
Baristas and staff using the Finjan Partner App must:
Represent a licensed merchant
Use the app solely for receiving, preparing, and marking orders as completed
Not bypass, spoof, or manipulate orders, timestamps, or analytics
24.5 Vendor Ratings & Visibility
Finjan may:
Adjust your visibility and ranking based on reviews or data trends
Suspend promotional access, Spin the Wheel, or loyalty tools at any time
Terminate your participation in the Platform at its sole discretion without liability
25. TAXES, FEES, FINES & REGULATORY DISCLOSURES
25.1 Vendor Tax Obligations
Vendors must:
Comply with all local tax filings, VAT submissions, and invoices
Pay all commercial licensing, labor, municipal, and regulatory fees
Maintain compliance with Jordan Food & Drug Administration (JFDA) rules if applicable
25.2 Customer Tax Handling
Prices shown in-app may or may not include VAT depending on location, merchant, and tax settings. Finjan is not responsible for:
Incorrect price displays
VAT misclassification
Jurisdictional differences in pricing formats
25.3 Regulatory Inspections & Notices
Vendors must:
Cooperate with authorities if Finjan is contacted regarding food safety, fraud, or consumer complaints
Immediately act on any formal warnings issued by Finjan or regulatory agencies
25.4 Fines & Penalties
Finjan reserves the right to withhold amounts from a vendor’s balance for:
Fake orders
Payment disputes
Customer refunds
Regulatory violations
Finjan’s determination of the amount is final and binding.
26. LOYALTY, REWARDS & GAMIFICATION FEATURES
26.1 Reward System Disclaimer
Finjan offers optional features such as:
Digital stamp cards
Points accumulation
Streaks
Referral bonuses
Free drink vouchers
“Spin the Wheel” promotions
These features are:
Subject to change, withdrawal, or malfunction at any time
Not legally binding, and carry no monetary or cash value
Not guaranteed to be error-free, win-free, or reward-consistent
26.2 Eligibility & Reset
Finjan may:
Modify eligibility criteria at its sole discretion
Suspend or reset progress due to technical issues or suspicious behavior
Remove or pause all gamification features without user notice or approval
26.3 Reward Abuse
Finjan App reserves the right to:
Disqualify any user, vendor, or staff abusing rewards
Forfeit all accumulated rewards without refund or dispute
Suspend vendor access to gamification tools
26.4 Vendor Participation
Merchants are not automatically entitled to reward program inclusion. Finjan may:
Require opt-in through formal contract
Set quotas, redemption thresholds, or commission conditions
Modify participation without liability
27. INTELLECTUAL PROPERTY, TRADEMARKS & BRAND USE
27.1 Ownership
All content, code, design, databases, algorithms, marketing copy, slogans, names, UI, UX, logos, and branding used in or generated by Finjan App belong exclusively to Finjan App.
27.2 Restrictions
Users, vendors, baristas, and partners may not:
Replicate or reproduce the Finjan platform, features, or trade dress
Use Finjan trademarks or brand language without prior written consent
Claim affiliation, endorsement, or partnership unless contractually approved
27.3 Copyright Infringement
Any attempt to copy, clone, reverse-engineer, scrape, or relabel Finjan’s IP will result in:
Immediate termination
Potential legal action
Claims for damages, including loss of market value, disruption, and legal fees
27.4 Vendor Content License
Merchants grant Finjan a non-exclusive, royalty-free, perpetual license to:
Display menus, images, branding, and product names
Edit or reformat content for better UI/UX
Use merchant logos, premises photos, and product visuals in Finjan’s marketing, app screens, and social media, unless explicitly revoked in writing
28. API, THIRD-PARTY LIBRARIES & EXTERNAL SERVICES
28.1 Third-Party Tools Disclaimer
The Platform may use or integrate with:
Payment processors (e.g., Meps, PayTabs, HyperPay)
SMS providers (e.g., Twilio)
Analytics tools (e.g., Firebase, Hotjar)
Mapping services (e.g., Google Maps API)
Hosting or authentication services
Finjan is not liable for:
Errors, data loss, tracking bugs, or pricing issues caused by these tools
Temporary or permanent downtime due to external systems
Breaches, leaks, or GDPR compliance failures from third-party services
28.2 Vendor POS & API Integrations
Finjan may, at its discretion:
Offer APIs or webhooks for order syncing, menu updates, or performance data
Suspend or terminate such services without notice
Charge fees for API access or advanced integration
Vendors must:
Ensure correct implementation and maintenance
Not use APIs to scrape competitor data or manipulate behavior
28.3 White-Label & Embedded Use
No white-labeling, cloning, iframe embedding, or custom white versions of Finjan may be built or used without explicit enterprise contract and Finjan App board approval.
29. MASSIVE INDEMNITY & LIMITATION OF LIABILITY
29.1 Total Consent of Responsibility
To the maximum extent permitted by law, Finjan disclaims all liability, except where caused by gross negligence or intentional misconduct:
Food poisoning, allergy exposure, incorrect orders, pricing errors, hygiene complaints
Refunds, delays, misconduct, expired items, fake reviews, or order issues
Account hacking, lost passwords, order mistakes, or order history deletion
Technical errors, payment malfunctions, wallet balance discrepancies
29.2 Mutual Indemnity
Each party agrees to fully indemnify and hold harmless the other from:
Third-party claims
Governmental or regulatory penalties
Legal fees, litigation costs, and fines
Public complaints, boycotts, or social media damages
29.3 Financial Limits
Finjan’s liability shall not exceed the lesser of:
10 Jordanian Dinars (JOD), or
The value of the user’s last successful transaction on the app
To the fullest extent permitted by applicable law, Finjan shall not be liable for any indirect, incidental, special, or consequential damages. Finjan’s total liability for any claim shall not exceed the total amount paid by the user for the order in question.
30. FINJAN PLATFORM RIGHTS – ABSOLUTE DISCRETION
30.1 Finjan’s Unilateral Rights
Finjan reserves the right to:
Modify the app at any time without notice
Refuse service to anyone for any reason
Ban or block devices, IPs, emails, or names
Delete, reset, or suspend any user, merchant, or barista account
30.2 Consent of Reliance
You agree not to rely on:
Screenshots, promotional posts, ads, influencer content, or PR statements
Verbal promises, sales calls, or vendor claims
Past user experiences, historical pricing, or app reviews
Only the latest, published, written Terms & Conditions on the Finjan App platform are valid.
31. FORCE MAJEURE
31.1 Definition of Force Majeure
Finjan shall not be held liable for any failure to perform or delay in performance due to events beyond our reasonable control, including but not limited to:
Acts of God, earthquakes, floods, storms, pandemics
War, terrorism, civil unrest, riots, or sabotage
Power outages, infrastructure collapse, internet blackouts
Regulatory changes, government orders, sanctions, or legal bans
Strikes, labor disputes, software failures, API disruptions
31.2 Suspension Without Penalty
All obligations under this Agreement are suspended without penalty or compensation in the event of a Force Majeure incident. No refunds, credits, or extensions shall be provided.
32. GOVERNING LAW & JURISDICTION
32.1 Applicable Law
This Agreement is governed by the laws of the Hashemite Kingdom of Jordan, including the Jordanian Electronic Transactions Law No. 15 of 2015, Consumer Protection Law, E-Commerce Regulations, and all relevant civil and commercial codes.
32.2 Jurisdiction Clause
All disputes shall be exclusively submitted to the Amman Court of First Instance, and all parties explicitly consent any objection to jurisdiction or venue.
32.3 No Class Action
You agree not to:
Initiate or join any class action or collective claim
Aggregate claims from other users
Publicly litigate issues via social platforms, blogs, or external media
33. ACCEPTANCE MECHANISMS & ELECTRONIC SIGNATURE
33.1 Binding Electronic Consent
By accessing, browsing, downloading, installing, registering, using, or remaining on the Finjan App, you:
Acknowledge having read and understood these Terms
Agree to be legally bound by them
Provide digital signature and full enforceability under Jordanian e-law
33.2 Partner & Vendor Agreement Binding
If you are a:
Vendor (café)
Staff member (barista/waiter)
Portal user (branch manager or franchisee)
You agree that all app usage, sales reporting, logins, or menu uploads constitute legal acceptance of Finjan’s Business Agreement Terms, even without a signed PDF.
34. NOTICES, COMMUNICATIONS & LEGAL SERVICE
34.1 Legal Contact Details
For all legal notices, disputes, or claims, parties must use: info@finjanapp.com
34.2 Notice Service Mechanism
Notices are deemed received if sent via:
Email to the last registered user email
In-app pop-up or push notification
Admin panel dashboard for vendors
SMS or WhatsApp confirmation
35. FINAL PROVISIONS
35.1 Entire Agreement
This document supersedes all prior representations, negotiations, or platform descriptions.
35.2 No Waiver
Failure to enforce any clause does not constitute a waiver of rights.
35.3 Severability
If any section is deemed invalid or illegal, the remaining terms remain in full effect.
35.4 Arabic Translation
These Terms may be translated into Arabic for convenience. In the event of conflict, the English version governs and shall prevail in courts.
35.5 Survival
All clauses relating to data, liability, IP, indemnity, dispute resolution, and governing law shall survive termination or deactivation of your account.
PARTNER PORTAL & VENDOR APP – TERMS OF USE
Finjan App – Internal Systems
Effective Date: June 2025
Applies to: Baristas, Waiters, Branch Staff, Vendor Managers, In-Store Operators, Owners, Franchise Staff
1. PURPOSE & SCOPE
These Terms govern the access and use of the Finjan Partner Portal and Finjan Vendor App, collectively referred to as the “Systems”, by authorized personnel working for vendors (“Staff”, “You”). These Systems are operational tools for fulfilling orders, managing menus, handling transactions, and viewing metrics.
IMPORTANT: Access to the Systems does not create employment, partnership, agency, or representative status with Finjan. You are an authorized user on behalf of a third-party vendor.
2. ACCESS CONTROL
Access is granted solely by your employer (the Vendor) and can be revoked at any time.
Finjan reserves the right to suspend or terminate any user access without notice or explanation, especially in cases of suspected misuse.
Shared logins are strictly prohibited. Each user must operate under a unique, authorized account.
3. PERMITTED USES
You may use the Systems exclusively for:
Receiving and processing customer orders
Managing dine-in, pickup, and curbside workflows
Updating availability of products
Printing tickets and monitoring operations
You may not:
Use the Systems for personal gain, resale, or reverse engineering
Extract, copy, or transmit any customer data
Access modules not assigned to your role
Monitor competitor data or pricing
4. CONFIDENTIALITY & DATA HANDLING
Any access to customer names, orders, preferences, or communication logs is strictly limited to order fulfillment.
You agree to not store, forward, photograph, screenshot, or share any internal data.
You are prohibited from using customer data for external marketing, contact, or personal purposes.
5. NO WARRANTIES & PLATFORM LIMITATIONS
The Systems are provided “as-is” and “as-available”.
Finjan makes no guarantees about uptime, bug-free operation, or uninterrupted access.
You acknowledge the platform may experience errors, delays, or outages beyond our control.
You may not hold Finjan liable for order loss, delayed tickets, or technical bugs.
Finjan reserves the right to modify commission percentages and introduce paid services. Any changes shall be communicated in writing at least fifteen (28) days in advance, after which continued use of the platform constitutes acceptance.
6. TERMINATION & BREACH CONSEQUENCES
Finjan reserves the right to immediately and permanently:
Disable your access
Report misconduct to the employer/vendor
Block future access across all vendor locations
Breaches include (but are not limited to):
Data misuse
Customer harassment
Staff impersonation
Technical tampering
7. NO EMPLOYMENT RELATIONSHIP
Access to the Systems does not make you an employee, agent, contractor, or partner of Finjan.
Finjan is not responsible for your wages, taxes, benefits, or workplace safety.
Any employment disputes are solely between you and the vendor you work for.
8. MODIFICATIONS TO TERMS
These Terms may be updated at any time. Continued use of the Systems after changes constitutes acceptance.
9. GOVERNING LAW
These Terms are governed by the laws of the Hashemite Kingdom of Jordan. You agree to resolve any disputes in Jordanian courts exclusively.
If you do not agree to these terms, you must cease using the System immediately.
All questions can be directed to your vendor manager or Finjan support at: info@finjanapp.com
